ENN Refund Request Process Policy
Refund Requests Must be In Writing
All requests for refunds must be received in writing. Send your request via email, fax, or regular mail to ENN.
Requesting a Refund for Closing an Active Account
Requests to close active Accounts must be received in writing and require thirty (30) days notice. You may request a refund of all or part of the funds remaining in your Account, less all charges and fees accrued and payable to ENN pursuant to the Advertising Terms and Conditions. It may take up to four (4) weeks to process your refund.
Requesting a Refund for an Inactive Account
Your Account is considered inactive if you have not participated in an Advertising Program for a period of at least twelve (12) months. If your Account is considered inactive, ENN will refund (upon your request) all remaining unused prepaid fees in your Account to the credit card used to fund that Account and terminate the Term of the Advertising Terms and Conditions.
Termination of Advertising Terms and Conditions
Upon termination of the Advertising Terms and Conditions, pursuant to the terms of the
Advertising Terms and Conditions, your Advertisement(s) will be removed from ENN.com and the funds remaining in your Account, if any, after all charges and fees payable to ENN have been deducted from your Account, will be refunded to you, pursuant to this ENN Refund Request Process and Policy. It may take up to (2) business days to delete your Advertisement and up to four (4) weeks to process your refund. You are responsible for paying to ENN all charges and fees incurred pursuant to these Advertising Terms and Conditions that occur up to the removal of your Advertisement.
If your question is not addressed on our Web support pages, please feel free to send an e-mail to CustomerService@ENN.com. Nothing in this ENN Refund Request Process and Policy shall change or modify the Advertising Terms and Conditions entered into between you and ENN.